Orders
There is a limited timeframe for order cancellations.
To guarantee a full refund, please contact our customer service to submit your cancellation request within 24 hours.Requests submitted after this time frame may not be eligible for a full refund.
Note: Once your order is shipped, it cannot be cancelled. For more details, please refer to our Order Cancellation Policy.
Once your order ships, you will receive the email including the tracking number of your package
As long as your order has not shipped or been fulfilled yet, you can contact us to chnage your shipping address
We have a detailed size chart on our website, and you can choose your size based on your measurements. If you're unsure about the size, you can also send us your specific measurements, and we will recommend the appropriate size for you.
Shipping & Returns
We offer two types of shipping, which vary in cost. Please check shipping policy
Yes, you can contact us if you need to return or exchange your dress. For more details, please check our return policy
Regrettably, custom-made dresses are non-returnable. As these dresses are crafted to your precise measurements and specifications, they cannot be resold.
The estimated delivery times are based on processing time plus transit time.
Products
Yes, our dresses are true to size.Our size chart is a great guide, it is based on actual body measurements. We know that every body is different, for the best fit, we recommend obtaining the exact body measurements and comparing them with our "Sizing Guide" on the product page.
Yes, if you need to choose the other colors, please send us a picture of the color you want, we will make the dress according to it.
Our products are made-to-order to ensure competitive pricing and minimize environmental impact. We discourage the practice of purchasing multiple items with the intention of returning all but one. To assist you in selecting the perfect dress, we offer a range of services to help you make an informed decision regarding color, size, and style.
No, we don't have a physical store. Here is our warehouse address: 42245 Remington Avenue, Suite B-11, Temecula, CA 92590